Live Fundamental wants you to be confident in every order. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on our website.
1. Unopened, Unused Items
Unopened and unused items may be returned within 14 days of delivery for a refund or exchange. The customer is responsible for return shipping costs unless the return is due to our error (such as an incorrect or defective item).
2. Opened or Used Items
Because Live Fundamental products are intended strictly for laboratory research use, opened or used items cannot be accepted for return once they leave our facility. This policy protects the integrity and safety of every batch we ship.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange a replacement or refund at no additional cost to you.
4. How to Request a Return
To request a return or report an issue with your order, please contact us through our Contact page with your order number. We will provide instructions for returning your item, including a return authorization if applicable.
5. Refund Processing
Once a returned item is received and inspected, refunds are typically processed within 5–10 business days to your original payment method. Processing times may vary depending on your payment provider.
6. Order Cancellations
Orders can be cancelled or modified only before they have been dispatched. Once an order has shipped, it is subject to this Return & Refund Policy.
7. Research Use Disclaimer
For laboratory research use only. Not for human or veterinary use. Not intended to diagnose, treat, cure, or prevent any disease.
8. Contact Us
Questions about returns or refunds may be directed to us through our Contact page.